Billing FAQs

Below, you'll find common questions asked about Cameron Communications' service. For a more detailed explanation, or if you still have questions after reviewing the questions here, please Contact Us.


  • How can I have charges from carriers other than my PIC on my bill?
  • Are LOS calls listed on my bill?
  • Can I pay my bill by phone with a bank check (debit) card?
  • Can I view and pay my bill online?
  • How can I get a copy of my bill?
  • How does bank draft work and how long does it take to setup?
  • What are Local and State Taxes?
  • What are my Long Distance Charges?
  • What are non-local charges?
  • What are PIC Change Charges?
  • What are the LNP charges?
  • What does FCC Access Charge-Single mean?
  • What is a Partial Month Charge?
  • What is a Pushbutton Line charge?
  • What is Expanded Local Calling Service (ELCS) for Texas?
  • What is LNP?
  • What is OCC?
  • What is Outside Plant Link Connection Charge?
  • What is PIC?
  • What is the Broadband Service Charge?
  • What is the Broadcast Station Surcharge?
  • What is the CO Line Termination Charge?
  • What is the difference between Pushbutton Line and Pushbutton Charge?
  • What is the Drop Link Interface Charge?
  • What is the Emergency 911 Service charge?
  • What is the FCC Access Charge?
  • What is the FCC Local Number Portability Line Charge?
  • What is the Federal Tax?
  • What is the Federal Universal Service Charge?
  • What is the Federal Universal Service Fund Charge?
  • What is the Franchise Tax?
  • What is the Hearing Impaired Tax?
  • What is the LA Access Charge?
  • What is the LA Universal Service Charge?
  • What is the Louisiana Interstate Toll?
  • What is the Louisiana State Tax?
  • What is the Louisiana State Telcom?
  • What is the Res, Main, 1 Party charge?
  • What options do I have for paying my bill?
  • When is my bill due?
  • When will I receive a refund for a credit balance?
  • When will my deposit be applied towards my account balance?
  • Where do I send my payment?
  • Why am I charged a reconnection fee to restore service that has been disconnected?
  • Why am I taxed on local and non-local services instead of being taxed on my total bill?
  • Why do I need to choose a PIC?
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    Q: How can I have charges from carriers other than my PIC on my bill?
    A: If you accept collect calls or charge calls to your home phone, these calls may be carried through a different long distance provider than your PIC. Also, if you place a long distance call using another carrier's identification code then these charges will appear on your bill.
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    Q: Are LOS calls listed on my bill?
    A: The total minutes used for Local Optional Service (LOS) calls are displayed on your bill. A detail of these calls may be requested from customer service for a fee.
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    Q: Can I pay my bill by phone with a bank check (debit) card?
    A: Cameron Communications accepts payments through Discover, MasterCard or Visa bank debit cards either in person, by phone or by mailing in your payment stub with your credit card information.
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    Q: Can I view and pay my bill online?
    A: Absolutely! Simply go to the "My Account" section of camtel.com and follow the links for "Your Online Bill." It's the quick, easy and secure way for you to view your bill and make payments online from your own computer.
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    Q: How can I get a copy of my bill?
    A: Call our business office at 1-800-737-3900 to receive a copy of your bill by mail. Or, use our online bill system to review and pay your bill from the comfort of your own home.
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    Q: How does bank draft work and how long does it take to setup?
    A: Bank Draft is a convenient way to pay your bill each month. Contact our business office at 800-737-3900 to request an authorization form. Complete the form, attach a voided check and return it to our office for processing. Once we have verified your bank information, your monthly bill will be drafted from your bank account automatically. Please allow two to three billing cycles upon Cameron Communications’ receiving of your authorization form for your monthly bill to be drafted from your bank account.
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    Q: What are Local and State Taxes?
    A: Local and State Taxes are taxs levied by state & local government on goods and services.
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    Q: What are my Long Distance Charges?
    A: Long Distance Charges are the total of all long distance charges.
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    Q: What are non-local charges?
    A: Charges on your telephone bill labeled "non-local charges" are charges for services not regulated by the State Public Utility Commission.
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    Q: What are PIC Change Charges?
    A: A PIC change charge will appear on your bill if you change your long distance carrier.
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    Q: What are the LNP charges?
    A: The LNP charges are non-tax fixed monthly charges. It allows residential and business customers to retain, at the same location, their existing local telephone numbers when switching from one local telephone service provider to another.
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    Q: What does FCC Access Charge-Single mean?
    A: This charge, which is approved by the Federal Communications Commission compensates the local phone company for part of the cost of providing local telephone lines associated with interstate services, such as interstate long distance.
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    Q: What is a Partial Month Charge?
    A: A Partial Month Charge will appear on your bill when you add service between billing periods. Your bill will be prorated for the number of days during the billing cycle that you had service.
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    Q: What is a Pushbutton Line charge?
    A: This charge is for tone dialing on the telephone line.
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    Q: What is Expanded Local Calling Service (ELCS) for Texas?
    A: The Expanded Local Calling Service (ELCS) enables customers to call areas for a flat monthly charge versus a per-minute long distance charge
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    Q: What is LNP?
    A: LNP stands for Local Number Portability.
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    Q: What is OCC?
    A: OCC stands for Other Charges and Credits and includes installation fees on services.
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    Q: What is Outside Plant Link Connection Charge?
    A: The Outside Plant Link Connection Charge is an installation charge for the connection of the telephone line from the telephone company office to a terminal that is closest to the customer location.
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    Q: What is PIC?
    A: PIC stands for Primary Interexchange Carrier, also known as Pre-Subscribed Interexchange Carrier. Your PIC is the long distance carrier you have chosen to carry your long distance calls.
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    Q: What is the Broadband Service Charge?
    A: Fees associated with the usage of the Broadband Network of our company
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    Q: What is the Broadcast Station Surcharge?
    A: A surcharge levied on broadcast companies for the retransmission of digital cable channels.

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    Q: What is the CO Line Termination Charge?
    A: The CO (Central Office) Line Termination Charge applies to the switching and connecting of all calls. The Central Office is the building where the subscribers’ lines are joined to the switching equipment to connect calls.
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    Q: What is the difference between Pushbutton Line and Pushbutton Charge?
    A: The Pushbutton Line is the monthly charge for pushbutton tone and service on your telephone line. The Pushbutton Charge located under "Optional Services" on your bill is a one-time charge for the installation of tone on the telephone line.
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    Q: What is the Drop Link Interface Charge?
    A: The Drop Link Interface Charge is a charge for the interface of the telephone company network on the customer's premises. The interface enables the modular connection of the customer's inside wiring to the telephone access line.
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    Q: What is the Emergency 911 Service charge?
    A: The Emergency 911 Service charge is a charge imposed by local governments to help pay for the provisions of 9-1-1 emergency telecommunications service.
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    Q: What is the FCC Access Charge?
    A: The FCC Access Charge that appears on your telephone bill is a charge for using long distance carrier circuits for originating and terminating calls.
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    Q: What is the FCC Local Number Portability Line Charge?
    A: The FCC allows local telephone companies to recover certain costs for providing telephone number portability to its customers. Telephone number portability allows residential and business customers to retain, at the same location, their existing local telephone numbers when switching from one local telephone service provider to another. The LNP Charge is a fixed, monthly charge. Local telephone companies may continue to assess this charge on their customers’ telephone bills for five years from the date the local telephone company first began itemizing the charge on the bill. This charge is not a tax.
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    Q: What is the Federal Tax?
    A: This is a three-percent tax mandated by the federal government (not the Federal Communications Commission (FCC)). It is imposed on all telecommunications services, including local, long distance and wireless bills.
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    Q: What is the Federal Universal Service Charge?
    A: This charge funds discounts for telecommunication services to schools, libraries, rural health care providers, low income customers and to local telephone companies to serve high-cost areas.
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    Q: What is the Federal Universal Service Fund Charge?
    A: The Federal Universal Service Fund (FUSF) charge is assessed to all telecommunications companies with interstate operations, including long distance carriers, wireless companies and payphone companies. The amount collected funds telecommunications service discounts to schools, libraries, rural health care providers and low-income customers.
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    Q: What is the Franchise Tax?
    A: Taxes imposed by local parish Police Jury’s in which all video services are taxed.
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    Q: What is the Hearing Impaired Tax?
    A: This Louisiana tax is used to provide access to all public telecommunications services to persons who are deaf, blind or have other similar handicaps.
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    Q: What is the LA Access Charge?
    A: The Louisiana Access Charge is approved by the Public Service Commission to compensate the local phone company for part of the cost of providing local telephone lines associated with state service, such as intrastate long distance and local exchange services.
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    Q: What is the LA Universal Service Charge?
    A: The Universal Service Fund (USF) provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries.
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    Q: What is the Louisiana Interstate Toll?
    A: Louisiana tax on toll originating out of state and terminating within the state.
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    Q: What is the Louisiana State Tax?
    A: Tax imposed by state, local and municipal governments on goods and services. It may also appear as a “gross receipts” tax in some states.
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    Q: What is the Louisiana State Telcom?
    A: Louisiana tax on intrastate telecommunication services such as intrastate calls
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    Q: What is the Res, Main, 1 Party charge?
    A: Res, Main, 1 Party is a Monthly charge for residential phone service.
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    Q: What options do I have for paying my bill?
    A: Customers may pay their bill with a check, money order, Discover, MasterCard or Visa either by mail or in person at our Carlyss, La., office (153 W. Dave Dugas Road) or at the Elizabeth Town Hall in Elizabeth, La. We also accept MasterCard and Visa payments over the phone. Those wishing to pay their bill online can do so from the "My Account" section of www.camtel.com. In addition, we can bank draft your account each month for your payment.
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    Q: When is my bill due?
    A: Cameron Telephone Company, Louisiana (Carlyss, Cameron Parish): 5th of each month

    Cameron Telephone Company, Texas (Gilchrist, Nome, High Island): 25th of each month

    Elizabeth Telephone Company (Elizabeth, Sugartown, Pitkin): 15th of each month

    Cameron Communications (Moss Bluff, Grand Lake): 25th of each month

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    Q: When will I receive a refund for a credit balance?
    A: A credit balance will be refunded three months after service has been disconnected as long as there are no payments due. Carlyss Cablevision customers will receive a credit balance within two months following disconnection.
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    Q: When will my deposit be applied towards my account balance?
    A: Your deposit is applied to your account balance after six consecutive months with no past due balances.
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    Q: Where do I send my payment?
    A: Cameron Telephone Company, Louisiana
    (Carlyss, Cameron Parish)
    P.O. Box 110, Sulphur, LA 70664-0110

    Cameron Telephone Company, Texas
    (Gilchrist, Nome, High Island)
    P.O. Box 2357, Sulphur, LA 70664-2357

    Elizabeth Telephone Company
    (Elizabeth, Sugartown, Pitkin)
    P.O. Box 2387, Sulphur LA 70664-2387

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    Q: Why am I charged a reconnection fee to restore service that has been disconnected?
    A: A reconnection fee is assessed because the service to your home requires reprogramming after it has been disconnected.
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    Q: Why am I taxed on local and non-local services instead of being taxed on my total bill?
    A: Telecommunications companies are required by both the FCC and State Public Utility Commissions to identify the charges on their bills as either local or non-local and to indicate the taxes associated with these classifications.
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    Q: Why do I need to choose a PIC?
    A: In order to place a long distance call from your home phone, you must select a long distance carrier, also known as a PIC.
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